netnumbers Terms and Conditions

See also: Privacy Statement

1. General

netnumbers is a division of Net Numbers Ltd. and provides Internet Subscription and licensing services to users whose principal place of business is in Great Britain. The following Terms and Conditions apply for the netnumbers services.

Amendments to these terms and conditions will occur regularly and may be viewed by clicking the link at the bottom of the netnumbers web site homepage (www.net-numbers.net). Changes to charges will be effective at least 14 days from posting to this same page.

Use of the service after that date deems acceptance of the amended Terms and Conditions which supersede prior agreements.

These terms and conditions are governed by the laws of Great Britain.

netnumbers' registered address is Net Numbers Ltd, 10 Cheyne Walk, Northampton, NN1 5PT.

2. Definitions

"Access Authority" means the Subscriber and/or individuals who the Subscriber prescribes levels of access to your netnumbers Online Account and where the Subscriber has made available to those individuals the "Username", "Password" and "Secret Word " to allow them access for data entry, viewing data or obtaining reports

"Online Services" means the netnumbers Online Services accessed via the netnumbers website, by Registration as a User and by signing on for use using Access Authority.

"Password" and "Secret Word" means a confidential alphanumeric which when used with other Access Authority information, gives access to Online Services

"User" means:

1. if you are the account owner, the person you nominate (if you choose to do so), from time to time, as part of the Registration process, to use the internet services available through the website
2. if you are not the account owner, but have been authorised to operate accounts under an Access Authority then you are the User
3. "We, us or our" means netnumbers trading as a Division of Net Numbers Ltd.
4. "You and your" means the Subscriber to netnumbers Online Services and includes a User when applicable

When used in relation to the netnumbers application/service, the terms "Member" and "Membership" are synonymous with "Subscriber" and "Subscription" throughout this website and in correspondence to Users of the netnumbers online accounting service.

3. Internet Online Services

3.1 Setting up to use netnumbers Internet Online Services

You must provide all equipment necessary to make a connection to the World Wide Web (www) and pay any service fees to providers for access. After gaining access to the www, you must obtain access to and pay for the use of netnumbers Online Services. This is accomplished by registering as a netnumbers subscriber or licencee.

3.2 Your obligation to pay fees for Online Services and Licensing

You agree to pay all Online Services Subscription Fees netnumbers charges you for the Online Services when you Register. You also agree to pay all licensing fees where applicable.

You agree to pay all taxes applicable to your access, use or receipt of the Service.

If netnumbers are required to collect overdue fees from you, you agree to pay all reasonable costs (including solicitor's fees), if any, incurred by netnumbers in collecting those overdue fees from you, and to pay a late charge on any overdue fees at Barclays Bank PLC business current account overdraft rates.

If a Member fails to pay their Membership fees for the Online Service within thirty days of the end of their Membership period, netnumbers reserves the right to restrict access, or "lock", all files that belong to the unpaid Membership. When a Membership is locked, all users of the affected files will be unable to view, edit or add any data to the file. Full access will be restored upon receipt of the full arrears of Membership fees.

3.3 Registration for netnumbers Online Services

You may register by using the netnumbers website registration page. During registration you will be asked to provide correct information about yourself or company, to list the users who will have Access Authority and to maintain and update such information to keep it accurate and complete.

You may designate a number of users to have Access Authority and you may provide and assign access and passwords to such users.

netnumbers may suspend or terminate your account and refuse use of the Online Service if you provide any information (including a valid contact email address and phone number) that is false, misleading, inaccurate, not current or incomplete, or if netnumbers has reasonable grounds to believe that such information is false, misleading, inaccurate, not current or incomplete.

3.4 Information confidentiality

As part of the Registration process you will select a password. You will be responsible for maintaining confidentiality of any password and other access information used by yourself and your authorised users who have Access Authority.

You acknowledge that the Internet is an open system and netnumbers cannot and does not warrant or guarantee that third parties cannot intercept your information.

3.5 Communications between you and netnumbers

netnumbers reserves the right to contact Subscribers by email, fax, post or telephone to communicate important information regarding the use of the Service.

Information related to other netnumbers or site content matters, not covered by an existing agreement for Services, will only be communicated if the Subscriber agrees to receive that information.

3.6 Your obligation for completion of your VAT and income tax returns

netnumbers Online Services are Internet tools to help you in summarising your financial transactions. VAT preparation work using netnumbers Online Services, if performed by netnumbers employees, must be referred to a Registered Taxation Practitioner for direction and review as to accuracy and correctness.

Users of netnumbers are responsible for the remittance of Taxation Returns and other Government lodgments and forms for themselves and/or for their organisation. This may occur through the user's tax agent. netnumbers Bookkeeping can only assist in the preparation of the information required by your Registered Taxation Practitioner. We can only prepare to the extent by which we are provided accurate information. We cannot be held responsible for errors or omissions resulting from inadequate information. Accordingly we do not accept responsibility for any financial loss resulting from information provided.

3.7 Your non-transferable license

netnumbers grants you a non-transferable, non-exclusive and terminable right licence to use the Subscription Services under these Terms and Conditions. Title and ownership of the Subscription Services remain with netnumbers. You agree not to copy, or allow a third party to copy, modify, create a derivative work, reverse engineer or reverse assemble, disassemble, or de-compile the Software, or any other action to allow its whole or partial re-use by the Subscriber or others.

Title and ownership of accounting and their data entered by the Subscriber, or those with Authorised Access to the Subscribers database, remains with the Subscriber.

You are licenced for the number of users specified in the subscription plan to which you are a subscriber.

In the event of an upgrade, the Licence hereby granted shall automatically transfer to the new version. All rights in respect of the original version shall lapse and no further use of same shall be permitted.

The Licence in this agreement is effective until suspended or terminated by ceasing subscription payments. Payment terms for your subscription are in advance of the next Subscription period.

In the event you choose to end your subscription service but you would like to keep your data, netnumbers can provide CSV file(s), or equivalent, at a cost of £50 excluding VAT per file.

You agree to use your best endeavours to ensure the safeguard of your Password(s) for your organisation in order to ensure there is no unauthorised access to, copying of, or collection of information from you data file.

3.8 Terminating your service

You may terminate the Online Service by giving us written notice. Monthly payment Subscribers must provide 1 month's notice. Subscribers who pay a one year Subscription in advance may not terminate part way through the year, those Subscribers terminate the service by not renewing for a following year.

3.9 netnumbers General Practices Regarding Use of the Service

netnumbers may establish general practices and limitations that apply to the use of the Service. You acknowledge that netnumbers reserves the right to change these general practices and limits at any time, at its discretion. You also acknowledge that netnumbers reserves the right to disable accounts that are inactive for an extended period of time.

4. General

4.1 Website disclaimer

You assume all risks concerning the suitability and accuracy of the information within the netnumbers web site and publications. The web site (and pages) and publications may contain technical inaccuracies or errors. netnumbers bears no responsibility for and disclaims all liability for any such inaccuracies, errors, or omissions in the web site and publications and in any other referenced or linked documents. netnumbers will, from time to time, alter information in the web site which contains pricing, market information, and/or product specifications, and these product offerings may not be relevant to, or available in, your country.

4.2 Links to other websites and netnumbers website general information

The website may contain links to other third-party sites which are not under the control or responsibility of netnumbers. netnumbers is not responsible for the content on any linked web sites. If you access a third-party site from this website, then you do so at your own risk. netnumbers is only providing these links for a convenience to users. The inclusion of any link does not imply that netnumbers is endorsing or is accepting any responsibility for the content on those third-party sites.

The netnumbers website will contain information as a guide only and is not legal, taxation, financial or investment advice and is not suitable to be relied on by you as such advice. You should obtain professional legal, financial and investment advice.

4.3 Liability

Use of netnumbers Online Services shall be at the Subscriber's own risk. netnumbers is not responsible for any adverse consequences arising out of the use of the Services. You agree to indemnify, defend, and hold harmless netnumbers from and against any and all claims, proceedings, damages, liability and costs (including reasonable solicitors fees) incurred by netnumbers as a result of any claim arising from your violation of the Terms and Conditions, State or Commonwealth law or regulations, or any third party's rights including but not limited to infringement of copyright, violation of any proprietary right and invasion of privacy rights. These obligations survive termination of the Service.

netnumbers will not accept liability for failures in providing Services which are outside normal usage or which occur due to force majeure, matters outside netnumbers's control or which are not reasonably foreseeable including an act of God, war, terrorism and civil disobedience.

4.4 Disclaimer of Warranties

The netnumbers Online Services (including all content, software, functions, and operational hosting services) are provided without warranty of any kind. netnumbers expressly disclaims all warranties of any kind, whether express or implied, including without limitation, title, security, accuracy, uninterrupted timely and error free service, errors in software will be corrected, service will meet user requirements, damages or injury caused by any failure of performance, computer virus, communication failure and unauthorised access.

4.5 netnumbers proprietary and confidential information

You acknowledge and agree that the netnumbers Online Services contain proprietary and confidential information that is protected by intellectual property and other laws. You agree not to loan, modify, lease, sell, distribute or create derivative works based on the Service.

If you are a financial service provider (i.e. accountant, bookkeeper, financial adviser) you may procure and maintain the Service for your client by establishing and maintaining a separate account for them, or your client may establish an account with netnumbers and set you up with Access Authority.

4.6 netnumbers and Net Numbers Ltd. Trademarks

You agree not to use or display netnumbers or Net Numbers Ltd. trademarks, logos, product and services names without netnumbers' written approval.

4.7 Transferability

You may not assign, sell, distribute, lease, rent, lend, sublicense, or transfer the Subscription Services or this licence (subject to the prior written consent of netnumbers)

5.0 Support Service

5.1 Support types

Paid Support - encompassing product use support and technical support.
Technical Support - only covers assistance where technical issues arise for the product such as defects.

netnumbers provides comprehensive online help screens. Further product use support is available from netnumbers staff at Support Service rates or under a Support contract option.

5.2 Limit of service for Paid Support

netnumbers reserves the right to limit email and telephone support calls to 30 minutes for a single support enquiry. If netnumbers deems the Support Service is being used in an unethical, abusive or fraudulent manner then netnumbers may terminate the service. Support is only available while an online service is current and paid in full.

netnumbers support does not provide any advice on accounting or taxation issues. Assistance in how to use the netnumbers online service should not be understood to be accounting or taxation advice but rather as general educational information that may or may not meet your specific requirements. The netnumbers Support Service is for basic usability and functionality inquiries. Internet, network, hardware, software inquiries relating to third party providers cannot be resolved by netnumbers. Our Support Consultants will deem if the inquiry falls within the nature of the netnumbers Support Service.

Support consultants availability and response times may be affected by call or email volumes, server maintenance and upgrades relating to new releases.